FAQ

Amber Fund Management offers multiple support channels including Live Chat, email, and phone. Our Customer Support team is available 24 hours a day, 5 days a week, and is known for being responsive and multilingual.

No, we do not offer a demo account at this time. If you have any questions about our platform or would like more information before getting started, our support team will be happy to assist you.

You can register for a trading account via this link: # (#)

Please use the ‘Forgot Password’ link on the main login page here: # (#)

Please login to your Client Area here: c (#). On the left side of the screen click on “Funding”, choose “Deposit”, select the trading account to which you wish to deposit and click “Submit”.

The minimum deposit is 250 USD/EUR.

You can withdraw from your Client Area here: # (#). Please note, you will need to withdraw the same amount as your deposit back by the same method. Once deposits have been withdrawn, you can use an alternative method to withdraw profits.

All platforms can be downloaded via the Client Portal.

Amber Fund Management offers some of the lowest spreads in the forex market, starting from as low as 0.0 pips on our RAW accounts. You can view our minimum and average spreads here: https://www.#/forex/spreads (forex/spreads/)

At Amber Fund Management you can trade CFDs across Forex, Shares, Metals, Indices, Commodities & Cryptocurrencies. We offer 10,000+ tradable CFD products across global financial markets. Simply choose your desired trading platform and begin a seamless trading experience.

Please use this link for the Client Area: # (#)

We offer both Standard and Upgraded accounts on our Webtrader. For a comparison of each account type, please see the following link:# (account-types/forex-account-types/)

No, we do not offer a demo account at this time. If you'd like to learn more about our platform or have any questions before opening an account, our support team is happy to help.

You can register for a trading account via this link: # (#)

Please allow our onboarding team up to one business day to verify your documents, however, we will aim to have your account open within the hour.

To avoid confusion we advise to have all your trading accounts under the same Client Area profile, using the same email address.

As part of our regulatory and compliance obligations, all clients are required to complete an identity verification process before an account can be fully activated. This process is designed to confirm your identity and ensure that the individual opening and operating the account is the legitimate account holder. To complete the verification, you will be required to provide the following documentation: • A valid government-issued photo identification document, such as a passport, national identity card, or driver's licence. • A valid proof of residential address, such as a recent utility bill, bank statement, or other acceptable document issued within the required validity period. • A selfie (live photo) of yourself holding the identification document submitted for verification. This additional step helps confirm that the identification document belongs to you and provides protection against identity fraud and unauthorized account access. All information and documents submitted are reviewed in accordance with applicable legal, regulatory, anti-money laundering (AML), and know-your-customer (KYC) requirements. We may request additional documentation or information where necessary to complete the verification process.

In order to approve your account we require:* Proof of Identity - a coloured copy of your travel passport containing your photograph, full name, valid expiry date and your signature. (If no valid passport is available, please upload a similar identification document such as National ID card or Driving license) Proof of Address - a recent utility bill (e.g. electricity, gas, water, waste disposal, Internet or a Bank Statement) dated within the last 6 months and confirming your name and the registered address. * Specific conditions may apply

No, both Proof of Identity and Proof of Residency documents are required in order to approve your application. Proof of Identity - a coloured copy of your travel passport containing your photograph, full name, valid expiry date and your signature. (If no valid passport is available, please upload a similar identification document such as a National ID card or Driving license) Proof of Address - a recent utility bill (e.g. electricity, gas, water, waste disposal, Internet or a Bank Statement) dated within the last 6 months and confirming your name and the registered address.

Usually no; if your existing account has been fully validated, we typically do not require the same documents again.That said, we may request additional information on a case-by-case basis in line with our regulatory and/or AML requirements.

Yes, please send your request to [email protected] (/cdn-cgi/l/email-protection#bac9cfcacad5c8cededfc9d1fadccad7dbc8d1dfcec994dfcf). Please attach any supporting documents, for example, a marriage certificate for a name change, or proof of address for a residential address change.

Please use this link for the Client Area: # (#)

Yes, you can have up to 10 trading accounts.

To close your trading account and/or profile, please email our Onboarding department at: [email protected] (/cdn-cgi/l/email-protection#86f5f3f6f6e9f4f2e2e3f5edc6e0f6ebe7f4ede3f2f5a8e3f3)

We will disable your account if there is zero (0) balance and no activity for more than three (3) months. Inactivity - Dormancy fees are not charged by Amber Fund Management. Unlike other CFD providers, we will not charge an admin fee for this, and we are able to reactivate your account anytime you wish to resume your trading. If you wish to reactivate, please send your request from your registered email address to [email protected] (/cdn-cgi/l/email-protection#0b787e7b7b64797f6f6e78604b6d7b666a79606e7f78256e7e)

You can activate the 2FA option in your Client Portal, under Profile > Profile Details: # (#)

Password must be minimum 7 characters long and contain 1 upper case, 1 lower case, 1 symbol and 1 number. For passwords we accept below symbols only: #$@!%&*. Password example: FPMarkets1234!!

Unfortunately, we do not offer swap-free accounts.

Islamic accounts are ideally suited to muslim clients as they are in line with Islamic law in that they incur no swaps or interest charges on overnight positions. Instead, the account holder is charged an administration fee on positions which is deducted from the balance of the account. Amber Fund Management reserves the right to request additional documentation in order to offer swap free privilege to an account. If the religion is not mentioned on your ID document, we may require a proof of faith in the form of a letter from your mosque confirming your religion. Send an email to [email protected] (/cdn-cgi/l/email-protection#a2cdccc0cdc3d0c6cbccc5d6c7c3cfe2c4d2cfc3d0c9c7d6d18cc1cdcf) and request for your account to be converted to Islamic/ Swap free.

We do not offer any bonuses or incentives on account opening. As a fully regulated broker, we do not provide monetary or non-monetary benefits.Our focus is on transparent conditions and supporting informed decision-making in line with our regulatory obligations.

We are only able to accept clients who are residents of jurisdictions in which we hold the necessary regulatory authorisations. If your country does not appear on the list, we are unfortunately unable to process your application through this regulated entity.

Please login to your Client Area, on the left side of the screen click on “Funding”, choose “Deposit”, select the trading account to which you wish to deposit and click “Submit”.

We offer many deposit methods, including cards, bank transfers and cryptocurrency.

We do not charge any deposit fees.

We offer funding in USD / EUR / GBP.

This will depend on the method you use. Typically online methods are instant, whereas bank transfers may take several days.

No, interest is not applied to any trading account balance.

You can withdraw from your Client Area here: # (#) . You will need to withdraw the amount you initially deposited using the same method. Once deposits have been withdrawn, you can use an alternative method to withdraw profits.

If you have used several deposit methods, you will need to withdraw the same amount you deposited back to each one, starting with any card deposits. Once card deposits have been withdrawn back to the same card, you will make the remaining withdrawals in the order that the deposits were made. You can then choose any of the previously used methods to withdraw profits.

You can withdraw to any bank account provided the account is in your own name.

It will depend on the method you used.

Yes, this is fine, provided that you have sufficient free funds (i.e. not limited by trading margin) in the accounts to cover the withdrawal amount

Please note that we do not charge any fees for processing Bank wire withdrawals (please be informed that if the deposits will not be used for trading, withdraw fees might incur).

Amber Fund Management do not charge for processing withdrawals, however depending on the method used, there maybe

If you have not received your funds after 10 business days, please reach out to our cash team at: [email protected] (/cdn-cgi/l/email-protection#a3d0d6d3d3ccd1d7c7c6d0c8e3c5d3cec2d1c8c6d7d08dc6d6) and request the Swift Copy. You can then take this to you bank, and it will allow them to trace the funds for you.

If you have not received your funds after seven business days, please reach out to our accounts team [email protected] (/cdn-cgi/l/email-protection#0d7e787d7d627f7969687e664d6b7d606c7f6668797e236878) and they will send you the ARN number. You can then give this to your bank, please ensure you speak to a cashier who is familiar with international card refunds.

Please login to your Secure Client Area then go to Funding Section and then to History. You will be able to view the history on your Browser, or click “Generate Report” button to download the history.

Please insert the last 3 digits of the credit/ debit card that you have used for your deposit. We will not be able to refund a card that have not been used to deposit at Amber Fund Management

You can cancel your withdrawal request by going to your Client Portal > Funding > Withdraw > click on the dotted icon next to the withdrawal request > Cancel. Here is the link: # (#)